Your mobile app status is placed on the top right of your app screen.
What are those app statuses means?
▨ You will need to change your app status from away' to available upon the start of the routing hour in order to receive the new incoming lead.
▨ You can set the app status to away if you're not ready to accept new incoming lead/busy/on-leave.
▨ Your app status will automatically change to away in case you have timeout the lead for 3 consecutive times.
▨ When you accept a new incoming lead, your app will automatically turn to available-engaged status.
▨ This also means that you are attending to an existing or new lead.
▨ Your app status will change to the away-engaged status when you're attending an existing lead on away status.
⚫ Off-routing hours
▨ This status signifies that it is off routing hours and there will be no new leads will be routed.
▨ This app status means that there is no stable WiFi / mobile data / telco network.