App Status

Your mobile app status is placed on the top right of your app screen. 

What are those app statuses means?

🟢 Available
▨ You will need to change your app status from away' to available upon the start of the routing hour in order to receive the new incoming lead.

🟡 Away
▨ You can set the app status to away if you're not ready to accept new incoming lead/busy/on-leave.
▨ Your app status will automatically change to away in case you have timeout the lead for 3 consecutive times.

 Available-engaged
▨ When you accept a new incoming lead, your app will automatically turn to available-engaged status.
▨ This also means that you are attending to an existing or new lead.

 Away-engaged
▨ Your app status will change to the away-engaged status when you're attending an existing lead on away status.

⚫ Off-routing hours
▨ This status signifies that it is off routing hours and there will be no new leads will be routed.

🔴 Connecting
▨ This app status means that there is no stable WiFi / mobile data / telco network.