We're reaching out to inform you about a recent issue with Facebook Lead Ads that may have impacted your lead capture.
What Happened?
Between June 1st and July 25th, 2024, a technical issue on Facebook's side caused some leads generated through Lead Ads to not be properly delivered. It is inconsistent, so if you find that some of your leads are missing, then you might be affected.
We're Here to Help:
We understand this can be frustrating, and we're closely following the issue on Facebook to resolve the issue. Here's what you can expect:
- Facebook Backfill: Facebook is committed to backfilling the missing leads. However, there's currently no confirmed timeline for this process.
- Provide Your Lead List: If you suspect you might be affected, please provide us with your lead list for the period of June 1st to July 25th, 2024. This will help us identify any potential gaps and help patch the affected leads.
Affected Integrations:
Additionally, please note that this issue might also have impacted your lead capture if you're using integrations with Facebook Lead Ads, such as:
- Zapier
- Make
- Any other lead management tool connected to Facebook Lead Ads
Stay Updated:
We'll continue to closely monitor the situation and provide updates as soon as we have more information about the backfill process.
How to Help Us Help You:
- Share Your Lead List (if applicable): Please email us your lead list for the timeframe mentioned above to support@salescandy.com
We appreciate your patience and understanding.
Additional Information on FBLA Issue:
- Facebook Developer Community Discussion:
- Zapier Status Update: Zapier Incident Update
- Make.com Community Discussion: Not receiving leads from Facebook
- Reddit Discussion: Lead Partial Outage
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