It is advisable for a salesperson to have our SalesCandy app running at the background during routing hours, clearing the background running app and enabling phone optimisation for app may possibly cause the below issues:-
- The salesperson statuses would not be captured accurately.
- Information on incoming calls from leads will not be synced in action logs.
- The salesperson will receive the incoming lead notification, however the leads would not be routed.
However, these issues can be avoided if a salesperson leaves our SalesCandy app running at background and change the settings in phone optimisation.
Kindly follow the below steps on how to prevent Salescandy app from being killed automatically in Android phones, these settings may varies depending on your phone brands;
*This optimisation setting is for Xiaomi Redmi 4x
1. Open phone settings
2. Go to battery
3. Tap on manage apps' battery usage
4. Click on choose apps
5. Scroll down and search for SalesCandy app
6. Click on SalesCandy app
7. Select on no restrictions