Please be informed that we are increasing our minimum supported Android OS version from version 4.1 to 5.1 as the basic requirement of the user's device on 31st December 2019. We will cease support for older Android devices (5.0 and below) from 1st January 2020.
Why OS Version 5.0 and Below Are Not Supported?
We would review our minimum supported Android version every 6 months and we have a policy where we would discontinue supporting user devices which is more than 5 years if the total users using those devices are less than 5% based on our current user base.
Moreover, while we focus on developing new features, some of the new features may not be supported by the older OS versions which could stop functioning at any time.
As we will no longer support the mobile Android version 5.0 and below starting from 1st January 2020, we would not troubleshoot any issues encountered by the user on those devices.
If the user continues to use the Android version 5.0 and below's devices, there are possibilities where the users may encounter crashes while updating the lead action status, action log synchronization issue, and lead screen freezing issues.
Therefore we would advise all our users to upgrade their mobile Android device to version 5.1 and above within 6 months of period.
Thank You 🍭